Refund Policy

At GB Visual Studio, we strive to provide high-quality digital products, resources, and educational content. Due to the nature of digital products and instant access upon purchase, all sales are generally considered final.

Please read this Refund Policy carefully before making a purchase.

Digital Products

All digital products sold through GB Visual Studio, including but not limited to:

 

• • Digital Brand Books

• • Brand Kits

• • HTML Templates

• • Social Media Templates

• • AI Prompts

• • E-books and Guides

• • Courses

• • Downloadable Assets

• • Other Digital Resources

are delivered electronically and are accessible immediately after purchase.

Because these products cannot be returned once delivered, we do not offer refunds, exchanges, or cancellations after purchase except under the circumstances outlined below.

Eligible Refund Circumstances

A refund may be granted only if one of the following conditions applies:

1. Duplicate Purchase

If you accidentally purchase the same product more than once, please contact us within 7 days of purchase. After verification, we will issue a refund for the duplicate transaction.

2. Corrupted, Missing, or Inaccessible Files

If a purchased file is corrupted, incomplete, missing, or cannot be accessed, we will first attempt to resolve the issue by providing a replacement file or alternative access.

If the issue cannot be resolved, a refund may be issued.

3. Product Not as Described

If the product you receive is materially different from the description provided on the product page, please contact us with details of the discrepancy.

After review, we may offer a replacement, correction, or refund at our discretion.

4. Unresolvable Technical Issues

If a technical issue prevents you from accessing or using the purchased product and our support team is unable to resolve the issue within a reasonable timeframe, a refund may be considered.

Non-Refundable Situations

Refunds will not be issued for:

 

• • Change of mind

• • Accidental purchases

• • Failure to read the product description

• • Lack of technical knowledge or software experience

• • Incompatibility with software, tools, or platforms not specified on the product page

• • Personal preference or dissatisfaction with design style

• • Failure to use, download, or implement the product

• • Business results not meeting expectations

• • Purchases made after promotional or discounted offers have ended

How to Request a Refund

If you believe your purchase qualifies for a refund under the eligible circumstances listed above, please contact us at:

Email: hello@gbvisualstudio.com

Please include:

 

• • Your full name

• • Order number

• • Product name

• • Date of purchase

• • A detailed explanation of the issue

• • Screenshots or supporting evidence (if applicable)

Requests submitted without sufficient information may experience delays in processing.

Refund Review Process

All refund requests are reviewed individually.

GB Visual Studio reserves the right to:

 

• • Request additional information before making a decision.

• • Deny refund requests that do not meet the eligibility criteria outlined in this policy.

• • Determine, at its sole discretion, whether a refund, replacement, or alternative solution is appropriate.

Chargebacks

Initiating a chargeback without first contacting our support team may result in suspension of access to purchased products and future services.

We encourage customers to contact us directly so we can resolve any issues promptly and fairly.

Contact Us

For questions regarding this Refund Policy, please contact:

GB Visual Studio
Email: hello@gbvisualstudio.com
Website: https://gbvisualstudio.com

By purchasing from GB Visual Studio, you acknowledge that you have read, understood, and agreed to this Refund Policy.